Overview
Clearcover, the world's first fully-digital car insurance company, sought to accelerate growth by establishing a new channel—independent insurance agents operating across local markets. To empower these partners with the clarity, training, and confidence needed to recommend Clearcover to customers, the company partnered with BigMarker to deploy a centralized Agent Resource Center, a branded partner enablement platform featuring product education videos, FAQs, state-by-state coverage details, and customer testimonial videos.
Because Clearcover’s digital model allows them to offer rates up to 50% lower than traditional carriers, the resource hub became a strategic differentiator, helping agents quickly understand the company’s unique advantages and sell with confidence.
The challenge
Clearcover’s network of independent agents needed fast, accurate information to make informed recommendations. Yet their training materials were previously fragmented, with documentation, forms, and product explanations scattered across different channels. The team needed a way to standardize messaging, improve product understanding, and ensure agents could easily access consistent, up-to-date content.
Because partners are geographically dispersed across many local markets, Clearcover also needed a scalable solution to deliver state-specific coverage details and compliance forms without relying on manual distribution.
At the same time, the company sought to maintain its digital-first operating model, meaning the solution needed to streamline training and support without adding operational overhead. Ultimately, Clearcover needed a platform that could centralize education, support ongoing learning, and give agents a polished, intuitive experience aligned with the brand.
The solution
Clearcover partnered with BigMarker to deploy a custom-branded Agent Resource Center, a modular multimedia hub purpose-built for the needs of their distributed partner network. The platform brought all essential information into a single, purpose-built portal, including an interactive map for state-by-state coverage details, a structured FAQ library available in both video and text formats, and a suite of customer testimonial videos that helped agents understand real-world product benefits.
Clearcover also consolidated all reference materials, including quick reference guides, master guides, and policy documentation, into the hub, eliminating the need for ongoing manual distribution. Every element was presented within a clean, intuitive design system that mirrored Clearcover’s modern blue-and-white identity, making the resource center feel familiar and trustworthy. Agents could navigate the hub effortlessly, whether they were onboarding, brushing up on product knowledge, or preparing a quote for a specific market.
Results
The Clearcover Agent Resource Center quickly became a mission-critical component of Clearcover’s partner enablement strategy, helping the company launch 3 new markets and onboard over 1,200 new partners. By giving partners a single destination for everything they needed to understand, quote, and confidently sell Clearcover policies, the company strengthened the effectiveness and efficiency of its nationwide agent network. The combination of video FAQs, written guides, state-specific coverage details, and testimonial content created a more informed and capable agent ecosystem, reducing confusion and shortening the time required to get up to speed.
Because the hub delivered consistent, accurate information for every market, Clearcover significantly reduced friction and back-and-forth questions between agents and internal teams. And since the center operates as a fully digital, self-serve environment, Clearcover can now support a national agent base at scale without increasing training or support burden. The polished, modern presentation reinforced Clearcover’s positioning as a tech-forward insurer, one able to offer rates nearly half those of traditional competitors while still delivering a superior knowledge and support experience. Together, these advancements helped Clearcover increase confidence, accelerate sales conversations, and establish a repeatable, scalable model for agent success across the country.
