Keep Attendees Informed & Engaged with Seamless SMS Communication

SMS notifications are one of the most effective ways to keep attendees engaged and informed throughout the event lifecycle. With a 98% open rate, text messages are significantly more likely to be read than emails—making them ideal for sending confirmations, reminders, and real-time updates that your audience won’t miss.

Personalized, Timely Messaging

BigMarker’s SMS Notifications feature empowers you to create and schedule personalized messages that are delivered instantly or at key moments in your event timeline. Use dynamic tokens to personalize each message with the attendee’s name, event title, or session details, creating communications that feel timely and relevant.

Track, Optimize, and Resend

To ensure every message lands and drives action, you’ll also get real-time delivery tracking and engagement metrics, similar to email reporting. You can monitor individual delivery statuses, identify failed messages, and resend texts directly from the activity view, maximizing reach and reducing missed communications.

Branded and Trusted Delivery

With support for alphanumeric sender IDs, you can brand your texts with a recognizable sender name, increasing trust and response rates among your audience.

More Engagement, Less Drop-Off

By integrating SMS into your event communication strategy, you reduce no-shows, increase live attendance, and deliver a more connected experience from registration to post-event follow-up.

How It Works

1. Enable SMS Messaging – Navigate to your BigMarker Channel Settings and connect your Twilio account. Enter your Twilio Account SID, authentication token, and a valid Twilio phone number to activate SMS messaging.
2. Collect Attendee Phone Numbers – Add a custom registration field within your webinar setup to gather attendee phone numbers. This ensures that registrants opt in to receive SMS notifications.
3. Create & Schedule Messages – In the SMS Notifications section of your webinar dashboard, craft personalized messages using dynamic tokens to address attendees by name or include event-specific details. Choose whether to send messages immediately upon registration, as scheduled reminders before an event, or as real-time updates during the event itself.
4. Manage & Optimize – Monitor delivery status and engagement metrics to refine your SMS strategy over time. Adjust messaging content, timing, and frequency to maximize impact and keep attendees engaged.

Drive More Engagement with SMS Today

This feature is available exclusively for Enterprise customers with an existing Twilio account. Interested in adding SMS notifications to your event strategy? Contact sales@bigmarker.com to get started.

Already a customer? Reach out to your Customer Success Manager to schedule a demo or get your questions answered.

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