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G2 Winter 2022 Report Names BigMarker #1 in Customer Satisfaction

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CHICAGO - December 21, 2021 - BigMarker, provider of the #1 Webinar Virtual, and Hybrid Event Platform, announced that it has achieved #1 in customer satisfaction in the G2 Winter 2022 Report for Webinar Software.

“Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer at G2. “We are thrilled to share the achievements of the products ranked on our site because they represent the voice of the user and offer valuable insights to potential buyers everywhere.”

“We’re excited to be named as a leader in the webinar, videoconferencing and virtual events categories,” said Justin Brown, Chief Operating Officer and Head of Product of BigMarker. “Our biggest goal is always to deliver results for our customers, so it’s gratifying to be recognized for our success in doing so. We appreciate the customers who trust us to build their events, and we’re excited to reimagine the virtual and hybrid event experience in 2022 and beyond.”

BigMarker earned its status as Leader in the Webinar Software category, the highest possible, thanks to its superior customer satisfaction and usability scores, both of which are based on customer reviews on G2. 94% of users said they were likely to recommend BigMarker and 97% of users said that the product is going in the right direction, compared to industry averages of 85% and 84%, respectively.

BigMarker was also recognized for having the category’s highest ROI, with customers reaching their break-even point in 6 months, less than half the industry average of 13 months. The company also has an NPS rating of 80, compared to an industry average of 52. 

The company also attained superior ratings in the Video Conferencing and Virtual Events categories. 94% of BigMarker reviewers said they were satisfied with its video conferencing capabilities and 97% said it was going in the right direction, both well above the category averages of 86% and 85%. 

BigMarker ranked among the leaders in the Virtual Events categories, ranking among the top 10 providers in customer satisfaction. The company also achieved an NPS score of 86, compared to the category above of 80. 

Each month, more than 1 million people use G2’s reviews to inform their product buying decisions and grow their businesses. More than 260 customer reviews of BigMarker on G2.com discuss the webinar platform’s features and functionalities, including these examples:

  • “BigMarker has really helped me improve my business by providing so many features including polls, pre-loading slides and videos, branding, excellent support chat and ability to email attendees before and after a webinar. These are just a few of the things I love about Big Marker. It has an enterprise quality for a small business like mine.” - Vandana T. — Intellectual Property Lecturer
  • “It is easy to hold online meetings that are interactive with Big Marker. The fact that it has marketing automation features built in makes it a great marketing tool, since this eliminates the need for multiple platforms. It's also easy to use which is always a plus. I like the ability to add slides and calls to action in the middle of a meeting or webinar; They're still one of the only platforms that do it.” - Marcell C. — Digital Marketing Specialist
  • “BigMarker makes hosting and attending events fast, easy and reliable! Our speakers and attendees alike found the experience of attending our event to be fantastic, and the interactions between speakers and attendees throughout our sessions reinforced this. BigMarker’s browser-based, mobile-friendly approach made it super easy for my virtual event's participants to join from all over the world, even enabling chat with the speaker via SMS when the speakers couldn't bet at a computer while their talks were streaming.” — Taylor B. — Executive Director, E-Learning

Learn what real users have to say about BigMarker (or leave your own review!) on G2’s BigMarker Reviews page.

About G2

G2, the world’s leading business solution review platform, leverages more than 680,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $100 million in capital, G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.

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About BigMarker

BigMarker is the provider of the #1 webinar and video platform, helping organizations grow faster by hosting more meaningful conversations with their customers. Thousands of companies, organizations, and universities use BigMarker to host live, on-demand, and automated virtual events, online presentations, trainings and events—and create stronger relationships with internal and external customers in the process. BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video experiences into their marketing, sales, and learning stacks. 

For more information on BigMarker and how to harness video to create better customer experiences, visit www.bigmarker.com.

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