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BigMarker Ranked #1 in Customer Satisfaction For 4th Consecutive Quarter

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BigMarker has repeated its Leader ranking in the G2 Fall 2022 Report for the Lead Retrieval, Live Stream, Virtual Event Platforms, Webinar, Mobile Event Apps, and Video Conferencing categories. BigMarker has expanded into and achieved Leader or High Performer rankings — and 126 badges overall — in the following categories based on validated customer reviews: Online Community Management, Event Registration & Ticketing, Mobile Event Apps, Event Management Platforms, Webinar, Event Networking and Matchmaking, Lead Retrieval, Event Marketing, Live Stream, Virtual Event Platforms 

CHICAGO - September 22, 2022 - For the fourth consecutive quarter, BigMarker announced that it has achieved #1 in customer satisfaction in the G2 Report for Webinar Software.

“We’re thrilled, once again, to be recognized as a leader in several categories,” said Justin Brown, BigMarker’s Chief Operating Officer and Head of Product. “I’m proud of our team for using their talent and commitment to customer service to pull off memorable events for our customers. We can’t wait to see what’s in store for this quarter and beyond.”

These rankings are based on validated customer satisfaction and usability scores from customers on G2: 95% of users said they were likely to recommend BigMarkers webinar solution and 96% of users said that the product is going in the right direction, compared to category benchmarks of 87% and 85%, respectively.

BigMarker was also recognized for having one of the webinar category’s highest ROI, with customers reaching their break-even point in 7 months, twice as quickly as the industry average of 13 months. The company achieved an NPS rating of 86, compared to an industry average of 59. 

BigMarker Sees Virtual Event Platform Success 

BigMarker was also named a Leader in the Virtual Event Platform category, ranking among the top 10 providers in customer satisfaction. The company also achieved an NPS score of 90, compared to the category above of 79, with 96% of customers saying they would recommend it to a colleague and 92% saying it was easy to use. 

The company attained Leader rankings in the Mobile Event App category and Event Networking and Matchmaking categories, with 93% and 99% of reviewers saying they would recommend the solutions, respectively. 

BigMarker was also recognized as a standout performer in the Event Marketing category — the company has an NPS score of 97 compared to an average of 72. 99% of reviewers also said they would recommend BigMarker to a colleague, relative to an industry average of 91%. 

BigMarker Recognized For Marketing Capabilities 

BigMarker has received acclaim for its marketing and lead generation tools. 99% of reviewers say they would recommend BigMarker’s lead retrieval solution and 100% say the product is going in the right direction, compared to industry averages of 91% and 93%. BigMarker also has an NPS rating of 100 in this category, well above the industry average of 69. BigMarker was also named as a High Performer in the Event Marketing category. 

What Are Customers Saying About BigMarker? 

Every month, more than 1 million people trust G2’s reviews to inform their product buying decisions and grow their businesses. More than 330 customer reviews of BigMarker on G2.com speak to the platform’s capabilities, including these examples:

  • "Very easy to use and has a great interface. The WOW factor is that it offers tons of features such as webinars, virtual events, creating your channels, automated webinar, helps you promote your product/services at the same time you are hosting your video conferences and more.This is a professional and must-have application for anyone serious about reaching out to their customers using virtual events. You don't need any additional software add-ons, unlike other video software platforms, all you need is BigMarker. Additionally, their webinar platform is user-friendly and reliable, which is essential for a successful webinar. Overall, I believe that BigMarker is the best option for hosting a webinar and would highly recommend its services."” Tasha R., CEO 
  • “I have used a lot of webinar tools. I tried out so many to find the right one. BigMarker is BY FAR the best tool on the market. It is so powerful, does everything you need it to do. It looks great, and is appealing for the user and it always delivers. After using so many bad webinar tools, I was honestly skeptical but I just love BigMarker and strongly recommend it for all.” Karlyn B., Content Creator
  • “It's pretty simple to use but also really powerful. We use it for webinars, meetings, and podcast recording. The support team is also amazing and gets back to you very quickly..” - Jude C., VP 

Learn what customers have to say about BigMarker (or leave your own review!) on G2’s BigMarker Reviews page.

About G2

G2, the world’s leading business solution review platform, leverages more than 680,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $100 million in capital, G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.

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About BigMarker

BigMarker is the provider of the #1 webinar and video platform, helping organizations grow faster by hosting more meaningful conversations with their customers. Thousands of companies, organizations, and universities use BigMarker to host live, on-demand, and automated virtual events, online presentations, trainings, and events—and create stronger relationships with internal and external customers in the process. BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video experiences into their marketing, sales, and learning stacks. 

For more information on BigMarker and how to harness video to create better customer experiences, visit www.bigmarker.com.

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