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BigMarker Ranked #1 in Customer Satisfaction For 3rd Consecutive Quarter

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BigMarker has repeated its Leader ranking in the G2 Summer 2022 Report for the Webinar, Virtual Event Platform and Video Conferencing categories. BigMarker has expanded into and achieved Leader or High Performer rankings — and 113 badges overall — in the following categories based on validated customer reviews: Mobile Event Apps, Event Management Platforms, Event Registration and Ticketing, Event Networking and Matchmaking, Event Marketing, Lead Retrieval, Live Stream and Live Stream Broadcasting. 

CHICAGO - June 22, 2022 - For the third consecutive quarter, BigMarker announced that it has achieved #1 in customer satisfaction in the G2 Report for Webinar Software. 

“We’re thrilled to be recognized as a leader in the webinar, virtual events and event marketing categories,” said Justin Brown, BigMarker’s Chief Operating Officer and Head of Product. “I’m proud of our team for using their talent and commitment to customer service to pull off memorable events for our customers. We can’t wait to see what’s in store for this quarter and beyond.” 

These rankings are based on validated customer satisfaction and usability scores from customers on G2: 94% of users said they were likely to recommend BigMarkers webinar solution and 96% of users said that the product is going in the right direction, compared to category benchmarks of 86% and 85%, respectively.

BigMarker was also recognized for having the webinar category’s highest ROI, with customers reaching their break-even point in 7 months, twice as quickly as the industry average of 13 months. The company achieved an NPS rating of 80, compared to an industry average of 52. 

BigMarker Sees Virtual Event Platform Success 

BigMarker was also named a Leader in the Virtual Event Platform category, ranking among the top 10 providers in customer satisfaction. The company also achieved an NPS score of 89, compared to the category above of 79, with 95% of customers saying they would recommend it to a colleague and 92% saying it was easy to use. 

The company also attained Leader rankings in the Mobile Event App category and Event Networking and Matchmaking categories, with 93% and 99% of reviewers saying they would recommend the solutions, respectively. 

BigMarker was also recognized as a standout performer in the Event Marketing category — the company has an NPS score of 97 compared to an average of 72. 99% of reviewers also said they would recommend BigMarker to a colleague, relative to an industry average of 91%. 

BigMarker Recognized For Marketing Capabilities 

BigMarker has received acclaim for its marketing and lead generation tools. 99% of reviewers say they would recommend BigMarker’s lead retrieval solution and 100% say the product is going in the right direction, compared to industry averages of 91% and 93%. BigMarker also has an NPS rating of 100 in this category, well above the industry average of 69. BigMarker was also named as a High Performer in the Event Marketing category. 

What Are Customers Saying About BigMarker? 

Every month, more than 1 million people trust G2’s reviews to inform their product buying decisions and grow their businesses. More than 310 customer reviews of BigMarker on G2.com speak to the platform’s capabilities, including these examples:

  • “Its comprehensive suite of features allows me to fully automate my webinars and create an amazing experience for my audience. I can improve the attendance rate by several rounds of reminders. I can ensure the security of my webinar room thanks to a range of settings. I can design the landing pages, emails, widgets, and video players for it to reflect my brands. And the best thing is I can create a template for all that so I can reuse it next time. A very well thought out software! I am amazed each time I use it, over the last 4 years now.” Nhu D., Small Business CEO 
  • “BigMarker has everything I need to run my webinars. Once set up, I know everyone subscribing will get the reminders and their own unique links. Webinars are smooth and easy to manage. The system has all the bells and whistles and is a wonderful additional support for my business. Customer service is amazing, they're knowledgeable and go the extra mile.” Elizabeth H., Writer and Author
  • “They say a chain is only as strong as its weakest link and for most marketing campaigns that weakest link is trying to integrate applications. With BigMarker I can record, host, and practice my workshops in the same application that I am creating the landing pages and taking payment. All recordings are available to those who purchased them and I can accept post-workshop payments as well.” - Lori H., Sales 

Learn what customers have to say about BigMarker (or leave your own review!) on G2’s BigMarker Reviews page.

About G2

G2, the world’s leading business solution review platform, leverages more than 680,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $100 million in capital, G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.

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About BigMarker

BigMarker is the provider of the #1 webinar and video platform, helping organizations grow faster by hosting more meaningful conversations with their customers. Thousands of companies, organizations, and universities use BigMarker to host live, on-demand, and automated virtual events, online presentations, trainings, and events—and create stronger relationships with internal and external customers in the process. BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video experiences into their marketing, sales, and learning stacks. 

For more information on BigMarker and how to harness video to create better customer experiences, visit www.bigmarker.com.

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