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BigMarker #1 in Satisfaction for 2nd Straight Quarter

Updated

BigMarker was named a Leader in multiple categories by G2.

BigMarker has repeated its Leader ranking in the G2 Spring 2022 Report for the Webinar, Virtual Event Platform and Video Conferencing categories. BigMarker has expanded  into and achieved Leader or High Performer ranking  in  the following categories based on validated customer reviews: Mobile Event Apps, Event Management Platforms, Event Registration and Ticketing, Event Networking and Matchmaking, Event Marketing, Lead Retrieval, Live Stream and Live Stream Broadcasting. 

CHICAGO - March 22, 2022 - BigMarker, provider of the #1 Webinar Virtual, and Hybrid Event  Platform, announced that it has achieved #1 in customer satisfaction in the G2 Spring 2022 Report for Webinar Software.

“We’re excited to continue to be recognized as a leader in the webinar, videoconferencing, and virtual events categories,” said Justin Brown, BigMarker’s Chief Operating Officer and Head of Product. “I’m proud of our team for putting in the knowledge and hard work necessary to pull off events for our customers and can’t wait to see what’s in store for this quarter and beyond.” 

It was also ranked as a Leader in the Webinar Software category, the highest possible, based on customer satisfaction and usability scores from customers on G2. 94% of users said they were likely to recommend BigMarker and 96% of users said that the product is going in the right direction, compared to benchmarks of 86% and 85%, respectively.

BigMarker was also recognized for having the category’s highest ROI, with customers reaching their break-even point in 7 months, twice as quickly as the industry average of 13 months. The company achieved an NPS rating of 80, compared to an industry average of 52. 

BigMarker Sees Virtual Event Platform Success 

BigMarker also ranked among the leaders in the Virtual Event Platform category, ranking among the top 10 providers in customer satisfaction. The company also achieved an NPS score of 88, compared to the category above of 79, with 95% of customers saying they would recommend it to a colleague. 

The company also attained a Leader ranking in the Mobile Event App, Video Conferencing, Lead Retrieval, and Live Stream category, as well as High Performer rankings in the Event Management andEvent Marketing categories. 98% of BigMarker reviewers expressed satisfaction with its event marketing capabilities and 100% said it was going in the right direction, both well above the category averages of 91% and 89%, respectively. 

What Are Customers Saying About BigMarker? 

Every month, more than 1 million people trust G2’s reviews to inform their product buying decisions and grow their businesses. More than 300 customer reviews of BigMarker on G2.com speak to the platform’s capabilities, including these examples:

  • “​​The overall experience of using BigMarker is what I enjoy the most. I like the way the backend operates as a presenter and I like what my audience gets to see and how they get to experience what I am presenting. I have used a lot of tools for meetings and also webinars and I always return to BigMarker for the webinars that I want to make a real statement with. Aside from the user experience and visual design, I like that I get to have my own channel that I can use to share valuable content and establish credibility.” Ozioma E., Expert Faculty 
  • “They say a chain is only as strong as its weakest link and for most marketing campaigns, that weakest link is trying to integrate applications. With BigMarker, I can record, host, practice my workshops in the same application that I am creating the landing pages and taking payment. All recordings are available to those who purchased them AND I can accept post-workshop payments as well.” - Lori H., Sales
  • “BigMarker makes hosting and attending events fast, easy and reliable! Our speakers and attendees alike found the experience of attending our event to be fantastic, and the interactions between speakers and attendees throughout our sessions reinforced this. BigMarker’s browser-based, mobile-friendly approach made it super easy for my virtual event's participants to join from all over the world, even enabling chat with the speaker via SMS when the speakers couldn't bet at a computer while their talks were streaming..” - Taylor B., Executive Director, E-Learning  

Learn what customers have to say about BigMarker (or leave your own review!) on G2’s BigMarker Reviews page.

About G2

G2, the world’s leading business solution review platform, leverages more than 680,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $100 million in capital, G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.

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About BigMarker

BigMarker is the provider of the #1 webinar and video platform, helping organizations grow faster by hosting more meaningful conversations with their customers. Thousands of companies, organizations, and universities use BigMarker to host live, on-demand, and automated virtual events, online presentations, trainings and events—and create stronger relationships with internal and external customers in the process. BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video experiences into their marketing, sales, and learning stacks. 

For more information on BigMarker and how to harness video to create better customer experiences, visit www.bigmarker.com.

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